Product · Win & deliver

Email Management

Inbound client mail matched to the client it came from, then filed, replied to, or turned into work — without retyping anything.

What you can do

Inbound mail, matched to the client

Client email lands against the right client, ready to file, reply to, or turn into a project, task or time entry — so the message and the work it created stay together.

Matched to the client

Mail lands against the right client automatically.

Turn mail into work

Create a project, sub-task or time entry straight from an email.

Reply in place

Respond without leaving the client's record.

Intake action log

See exactly what each message created and where.

Communications timeline

Every email, note and chat on one timeline.

Notifications

The right people told, by bell or email, when mail arrives.

Why OneFirmOS

What sets us apart.

  • Mail matched to the clientIncoming email lands against the right client automatically — no manual filing.
  • Turn mail into workCreate a project, sub-task or time entry straight from a message.
  • One timelineEmail, notes and chat on a single communications timeline per client.
Two colleagues in conversation over a laptop in a bright office lounge.

How it works

From inbox to action

1 · Matched automatically

Incoming mail is linked to the client it came from.

2 · Turn it into work

Create a project, sub-task or time entry straight from the message.

3 · Logged on the timeline

Every email, note and chat sits on one communications timeline for the client.

FAQ

Frequently asked questions.

Is email management included?

Yes — it's part of the $55 Platform.

How does mail get matched?

Inbound client email is linked to the client it came from, ready to file, reply to, or turn into work.

Can I see what an email created?

Yes — the intake action log shows exactly what each message produced and where.

One platform

Nothing falls between inbox and system

The email, the task it created and the time logged against it all live on the same record — not scattered across three tools.